Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Auto Vado website, mobile applications, and related services (together, the “website and APP” or “Services”). Our website and APP are operated by Auto Vado Holding Limited, a company incorporated in Hong Kong (“we”, “us”, “our” or “Auto Vado Holding Limited”). By accessing or using our website and APP, or by placing an order, you agree to these Terms and to the policies incorporated by reference. If you do not agree, do not use our website and APP.

These Terms apply to you as a buyer (a customer or visitor), who purchases automotive and motorcycle parts and related products (“Products”) from or through us. Your use of certain features is also governed by our Privacy Policy, Return & Refund Policy, Community Guidelines, and any other policies or additional terms posted on our website and APP, each of which is incorporated into these Terms.

1. Our Role

Auto Vado specialises in the online sale of automotive and motorcycle parts and accessories through our own websites and APP. You can place orders directly through our website or APP by selecting products that match your vehicle. We offer vehicle-matching software and a database covering a comprehensive range of vehicle types on the market, which forms part of our core advantage in automotive and motorcycle online retail. We also handle product selection, payment, delivery, customer service, and after-sales matters directly with you, so you don't need to spend time chatting, negotiating, or confirming with the manufacturers of the products you buy.

2. Eligibility and Your Account

To use our website and APP and place orders you must be at least the age of majority in your country and state/province of residence and able to enter into a binding contract. If you use our website and APP on behalf of a business, you represent that you are authorised to bind that business.

You may need to register an account. You agree to provide accurate, current and complete information, to keep it up to date, and to keep your login credentials confidential. You are responsible for all activity under your account. Notify us promptly at customer@autovado.com of any unauthorised use. We may refuse, suspend, or terminate accounts as described in Section 15.

3. Orders and Formation of the Sale Contract

When you place an order and complete payment, a contract of sale is formed on these Terms and the applicable listing terms. We will confirm your order by email or in-app notice. Auto Vado collects your payment through licensed third-party payment gateways for the goods you purchase.

All or part of an order may be cancelled, and we will refund you in full for any cancelled items within appropriate time limit, only where:

(a) the product is unavailable or out of stock;

(b) the product's price, description, or another key detail was affected by an obvious or manifest error;

(c) your payment is not authorised or completed, or is later reversed;

(d) we reasonably suspect fraud, abuse, or a breach of these Terms;

(e) we cannot lawfully or feasibly deliver to your address (for example, shipping, export/import, or sanctions restrictions); or

(f) cancellation is required to comply with applicable law or a request from a competent authority.

Where we cancel after you have paid, we will refund the amount paid for the cancelled items to your original payment method within three (3) business days, subject to the processing time required by your bank or payment provider. Cancellation on these grounds does not affect your statutory rights as a consumer.

Prices are generally shown in USD, EUR or official currency (legal tender) of your country or region of location if available; unless stated otherwise they exclude taxes, duties, and shipping, which are shown separately at checkout before you confirm. We may limit order quantities and refuse or cancel orders that appear to be placed by resellers or that indicate abuse.

4. Payments, Currency and Collection

We will charge your chosen payment method for the full order amount, including product price, taxes, duties (where applicable), and shipping. All payments are subject to validation and authorisation by your card issuer or payment provider; if authorisation is refused, your order will not be accepted. You confirm that the payment details you provide are valid and that you are authorised to use the payment method.

Where prices are displayed or charged in a currency other than your local currency, currency conversion, and any related fees, may be applied by your payment provider and are outside our control. Refunds are issued to the original payment method in the original transaction currency where reasonably practicable.

If you believe a charge is incorrect, contact us first at customer@autovado.com so we can help resolve it before you raise a chargeback. We reserve the right to recover amounts wrongly refunded or charged back where an order was validly fulfilled.

5. Taxes

5.1 United States — Sales and Use Tax

Where required by the related laws of a U.S. state or locality, Auto Vado calculates, collects, and remits applicable sales/use tax on taxable orders based on the shipping (delivery) address. Any such tax is shown separately at checkout and is collected by us and remitted to the relevant authority; it does not pass through the Seller’s account. Tax rates and taxability are determined by the applicable jurisdiction and may change.

5.2 European Union and United Kingdom — VAT

Where required by law of European Union and United Kingdom, VAT is charged on your order and shown at checkout. Auto Vado collect the VAT shown at checkout and account for it to the relevant authority. The VAT treatment applicable to your order is reflected at checkout.

6. Product Listings, Fitment and Compatibility

Automotive parts are often specific to a vehicle's year, make, model, engine, and trim, or to an original-equipment (OE) part number. To help you find the right part, listings and our search tools may let you look up parts in several ways — for example by vehicle (year/make/model, or by Vehicle Identification Number (VIN)), by OE number, by OEM part number, or by a replacement/interchange part number — and may include fitment or compatibility information for specific vehicles.

Fitment and compatibility information is provided for general reference only and may be incomplete or inaccurate. It is your responsibility to confirm that a part is correct and suitable for your specific vehicle and intended use before purchasing and before installation — for example by checking the OE number, the vehicle manufacturer’s specifications, or with a qualified professional. Listings marked “universal” or “non-vehicle-specific” may require modification or additional parts to fit.

Product images, colors, and descriptions provided are illustrative; actual products may vary. To the extent permitted by law and without limiting your statutory rights, we are not responsible for the fitment data or listing content. Ordering the wrong part where correct fitment information was available may affect return eligibility as described in our Return & Refund Policy.

7. Product Compliance and Prohibited Items

Products offered on the Auto Vado website or APP are required to comply with the laws and standards of the destination market. The following are restricted or prohibited:

• Emissions-defeat and non-compliant parts: devices or parts that defeat, bypass, or disable vehicle emissions controls, or that are otherwise illegal to sell or install under applicable law (e.g., U.S. EPA/Clean Air Act, California/CARB rules; EU/national law).
• Airbags and airbag components (restricted): airbags, airbag modules, and inflators/initiators may only be offered if new, genuine, and compliant with the destination market’s safety standards, and correctly classified, packaged, and shipped as dangerous goods. Used, salvaged, reconditioned, counterfeit, non-deploying, or non-compliant airbags, and any airbag misrepresented as compliant, are prohibited.
• Non-conforming safety-critical parts: parts that must meet mandatory safety standards (e.g., U.S. FMVSS/DOT; EU/UNECE type-approval; CE requirements) but do not.
• Improperly shipped dangerous goods: lithium and other batteries, pyrotechnic components, pressurised or aerosol items, fuels, oils, and chemicals not packaged, labelled, and shipped in compliance with dangerous-goods rules.

8. Brands, Intellectual Property and Infringement Notices

The products listed are required to be authorized to sell and and to use any brand names, logos, trademarks, images, and other content for the purpose of such selling. Genuine branded parts may only be listed with valid authorisation or proof of rights; otherwise products must be listed as unbranded or under the manufacture’s or upstream vendor’s own registered brand. Counterfeit, misdescribed, or “brand-passing” listings are prohibited.

The Auto Vado name, logo, and the software, design, and content we own are protected by intellectual-property laws and may not be used without our permission. Where a Product or listing content is supplied by a third party Seller, that Seller is responsible for ensuring it has the rights to the products, brands, images, and other content in the listing; counterfeit and infringing listings are not allowed.

If you believe content on the website or APP infringes your rights, contact us at protection@autovado.com with details of the content and your claim. We will review reports and may remove infringing content and suspend or close accounts that repeatedly infringe.

9. Shipping and Delivery

Delivery times shown (generally 3-14 days) are estimates only and depend on the fulfilment method (direct shipping, consolidated parcels, or dispatch from a local/overseas warehouse), the destination, and customs clearance. We (or, for a third-party Seller Product, the Seller) will make reasonable efforts to meet estimates but, except as required by mandatory law, are not liable for delays outside reasonable control. For consumers, risk generally passes to you when you (or someone you nominate) take physical possession of the goods. Please inspect deliveries on receipt and report damage, shortage, or wrong items as described in our Return & Refund Policy.

10. Returns, Refunds and Cancellation

Your rights are governed by our Return & Refund Policy, together with any mandatory rights you have under the law of your country. Key points:

• EU/EEA right of withdrawal: if you are a consumer in the EU/EEA, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason, subject to legal exceptions (e.g., certain custom-made or sealed goods). Where this right applies, it is in addition to — and not limited by — any other return window offered on our website or APP. Meanwhile, we reserve the right to discuss and agree with you on a suitable return method. In some cases, given the high cost and time involved in cross-border return shipping, returning the item may not be necessary, and we may agree an alternative resolution with you (such as a refund or partial refund without return, or a replacement).
• Minimum return window: We provide an in-app option to request a refund within the timeframes below. Submitting a request does not guarantee that a refund will be granted, except where it is auto-approved below or where you are exercising a statutory right (such as the EU/EEA 14-day right of withdrawal, which is not subject to this review):
• Before dispatch: if you request a refund before your order has been dispatched, the request is approved automatically, without seller’s review, and your refund is processed.
• After dispatch: you may submit a refund request where, at the time of your request, it is both within 90 days after dispatch and within 30 days after delivery. Such requests are subject to review, and a refund is processed if your request is approved.
• Resolution methods: depending on the issue, resolution may take the form of a full refund, a replacement/exchange, or an agreed partial refund (a discount to keep the item). “Return-to-repair” is generally not offered for automotive parts unless otherwise agreed upon given the high cost and time involved in the cross-border shipping.
• Evidence and process: we may ask for photos, videos and/or a short description to support a return or claim. Who pays return shipping, and the condition in which items must be returned, are set out in the Return & Refund Policy.

Nothing in our Return & Refund Policy reduces the mandatory refund, repair, or replacement rights you have as a consumer under the law of your country.

11. Warranties and Statutory Guarantees

For Products sold by us, and for any commercial warranty we offer, the warranty is provided by us; for a third-party Seller Product, any commercial warranty is offered by such third-party Seller and its scope and duration are stated on the listing, we will provide all necessary and commercially available assistance during your communication with such third-party Seller. A commercial warranty is in addition to, and does not replace or reduce, the statutory rights and guarantees you have under the law of your country.

EU/EEA consumers: you benefit from a mandatory legal guarantee that goods conform to the contract for a minimum of two years from delivery; this cannot be excluded.

U.S. buyers: where a written warranty is offered, it is subject to applicable federal and state law (including the Magnuson–Moss Warranty Act); implied warranties are provided to the extent required by, and may be limited or disclaimed only as permitted by, applicable state law.

12. Reviews, User Content and Community Features

We may offer community features such as product reviews and ratings, seller feedback, questions and answers, photos, and other user submissions (“Community Features”). Your use of Community Features is subject to these Terms and our Community Guidelines.

You are solely responsible for content you submit and must ensure it is accurate, lawful, and does not infringe any third party’s rights or contain unlawful, misleading, abusive, or malicious material. You must not impersonate others or use a false identity. By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, adapt, publish, translate, and display that content in connection with operating and promoting the Services, to the extent permitted by law and our Privacy Policy.

We are not obliged to monitor content but may, to the extent permitted by law, review, refuse, remove, restrict, label, or demote content, and limit access to Community Features, that we consider unlawful, fraudulent, or in breach of our Community Guidelines, these Terms, or applicable law.

13. Prohibited Conduct and Enforcement

When using the our website and APP, you must not:

• breach any applicable law or regulation, or third-party rights;
• provide false, misleading, or fraudulent information, or use another person’s payment or identity details;
• engage in return, refund, or chargeback abuse, or a pattern of unjustified claims;
• upload malware, or attempt to interfere with, scrape, overload, reverse-engineer, or circumvent the security of the Services;
• harvest other users’ personal data, or use the Services to harass, defame, or discriminate against others;
• resell, or use the Services for an unlawful, infringing, or unauthorised purpose.

To protect us, buyers, third-party Sellers, and the integrity of our e-commerce function, we may operate risk-control measures. Where a buyer’s conduct indicates abuse (for example, an abnormally high or unjustified return or chargeback rate), we may, to the extent permitted by law, flag the account, limit certain features, decline orders, or suspend or close the account. Third-party sellers are also permitted to decline transactions with buyers who have engaged in demonstrable abuse, subject to our policies and applicable anti-discrimination and consumer-protection law.

14. Disclaimers and Limitation of Liability

Our website and APP are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties relating to them (such as availability, uninterrupted or error-free operation, and security). This does not affect any mandatory warranty or guarantee that applies to sellers of the products and your statutory consumer rights.

To the fullest extent permitted by law, Auto Vado Holding Limited and its affiliates, officers, employees, and service providers are not liable for indirect, incidental, special, punitive, or consequential losses, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of the Services or any product purchased through them. Where we are found liable, and except where a higher amount is required by mandatory law or consented by us, our total aggregate liability to you for any claim relating to a transaction is limited to the amount you paid for the product(s) giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, under mandatory product-liability law for defective products, or for any breach of mandatory consumer rights. Some jurisdictions do not allow certain exclusions or limitations, in which case the above applies only to the extent permitted there.

15. Indemnity, Suspension and Termination

To the extent permitted by law, you agree to indemnify and hold harmless Auto Vado Holding Limited and its affiliates from third-party claims and reasonable costs arising out of your breach of these Terms or of applicable law, or your infringement of a third party’s rights. This does not apply to the extent a claim results from our own wrongdoing or where such indemnity is not permitted for consumers under applicable law.

You may stop using the Services at any time. We may suspend or terminate your access, or decline to provide the Services, if you materially or repeatedly breach these Terms, where required by law, or where necessary to protect our website and APP, their users, or third parties. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, indemnity, and dispute-resolution terms) will survive.

16. Governing Law and Dispute Resolution

This Section is structured by your place of residence, because mandatory consumer-protection rules differ. Nothing here deprives you of the protection of the mandatory laws of your country of residence.

16.1 Buyers resident in the EU/EEA

Please read this Section carefully — it affects how disputes are resolved. Nothing in this Section deprives you of the protection of the mandatory laws of your country of residence (see 16.7).

16.1 Governing law. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of the Hong Kong, without regard to conflict-of-laws rules. However, any claim for personal injury or physical property damage caused by a product purchased through the Services is governed by the law of the place where the injury or damage occurred.

16.2 Informal resolution first. Before starting arbitration, please send a written Notice of Dispute to customer@autovado.com describing the dispute and the relief sought. You and AUTO VADO SARL will attempt to resolve it in good faith for sixty (60) days. This step is a condition to commencing arbitration.

16.3 Arbitration. Any dispute not resolved under 16.2 will be referred to and finally resolved by binding individual arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration is Hong Kong, the tribunal consists of one arbitrator, and the language is English. Either party may instead bring a qualifying individual claim in small-claims court (where available) or seek injunctive relief in court to protect intellectual-property rights.

16.4 Class action waiver. CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NOT AS PART OF ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. If this waiver is held unenforceable as to a particular claim, that claim will proceed in court and the rest will remain in arbitration.

16.5 Mass arbitration (batching). If twenty-five (25) or more substantially similar demands for arbitration are filed against AUTO VADO SARL within a six (6) month period by or with the assistance of the same or coordinated counsel or organizations, the demands will be administered by HKIAC in sequential batches of up to 25 demands each (then up to 100, then up to 500), with one arbitrator deciding each batch. Filing and administrative fees for demands not yet assigned to an active batch are not due, and any applicable limitation period is tolled for those demands, until they are assigned to a batch. This provision is intended to promote the efficient and fair resolution of large numbers of similar claims; if it is held unenforceable, the parties will ask HKIAC to administer the demands in a reasonable and cost-efficient manner.

16.6 Costs, hearing format and opt-out. Each party bears its own legal fees unless the arbitrator decides otherwise. Each party bears its own share of the HKIAC administrative fees and the arbitrator's fees; however, for a consumer resident in the United States, the arbitration fees and arbitrator's fees that you are required to pay will not exceed the filing and hearing fees you would have paid to bring the same claim in the courts of your U.S. state of residence, and AUTO VADO SARL will pay the excess. To reduce cost and inconvenience, the arbitration may be conducted remotely by video or telephone, and small or document-only claims may be decided on the papers without an in-person hearing. You may opt out of arbitration and the class action waiver by written notice to protection@autovado.com within thirty (30) days of first accepting these Terms; if you opt out, disputes will be heard by the courts of Hong Kong.

16.7 Your mandatory local rights (all buyers). The arbitration and governing-law provisions above apply only to the extent permitted by the mandatory law of your country of habitual residence. Where that law does not allow you to be bound to arbitration, to a foreign governing law, or to courts outside your country — as is the case for consumers in the EU/EEA and the United Kingdom — then, to that extent: (a) you keep the mandatory consumer-protection rights of your country of residence; (b) you may bring proceedings in, and may only be sued in, the courts of your country of residence; and (c) you are not required to arbitrate. EU/EEA consumers may also use an alternative dispute-resolution (ADR) body in their Member State; the European Commission maintains a list of national consumer dispute-resolution bodies.

17. General

Changes to these Terms. We may update these Terms and incorporated policies from time to time. Material changes will be notified by posting the updated Terms with a new “last updated” date and, where required by law or where changes materially affect your rights, by additional notice. Changes do not apply retroactively to orders already placed. Your continued use after the effective date constitutes acceptance, to the extent permitted by law.

Third-party links and tools. The Services may link to or provide access to third-party sites, tools, or content that we do not control and are not responsible for; your use of them is at your own risk and subject to their terms.

Other terms. If any provision is held unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. These Terms, together with the incorporated policies, are the entire agreement between you and us regarding your use of our website and APP, and do not create any agency, partnership, or employment relationship. We are not liable for failure or delay caused by events beyond our reasonable control.

Language. These Terms are provided in English, which is the governing language of the agreement. Any translation is for convenience only.

Electronic communications. You consent to receive communications from us electronically (e.g., email or messages within the Services), and you agree that electronic communications satisfy any legal requirement that communications be in writing, except where mandatory law requires otherwise.